Delivery

All shipping costs are specific to each customer and each order.
Should any product be out of stock then the whole order will be held until all items are available and the order can be sent in full. Orders are despatched on a Next Working Day delivery service and the vast majority of deliveries will arrive the following day. Please note that this is not a 'guaranteed' service and youcantgowrong.com cannot accept any liability for deliveries which arrive beyond this period. Where instruction for items to be left upon delivery have been given, youcantgowrong.com or its courier cannot accept any resposibility for loss or damage.

Cancellation / returns

All of the goods we sell are sold as ‘fit for purpose’ and are of high quality. If you are not 100% happy with our product please return the existing product in its original condition and packaging within 21 days of delivery and we will refund subject to a 15% restocking fee. The cost of delivery will not be refunded on any order. Damaged or "opened" products will not be refunded. Special offers and "kits" are only returnable in full not in part. This refund is however subject to you taking care of the goods before returning them at your expense (unless the goods are faulty) in a condition where they can be resold. This does not affect your statutory rights as a consumer. We will not accept return of and provide a credit for:

* Sealed products which have been opened or damaged
* Goods made to the customer's personal specifications

The return of bulk orders will only be at our discretion, are not guaranteed and will be subject to a 15% handling/restocking charge.

If you wish to return goods you should contact our customer services for the returns address and obtain confirmation that we will accept return of the goods before despatching them. It is important that you enclose a covering letter with the returned goods detailing your name, full address, order number and reason for the return. We would recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.